SOFTWARE PRODUCT SUPPORT EXECUTIVECompany Name: Onflap Technologies Pvt Ltd
Job Location: Angamaly, Ernakulam, Kerala
Employment Type: Full-Time | Work from Office
Annual Salary: Rs. 2.5 – 3 LPA (CTC)
Experience: 1+ Years
Working Hours: 9:00 AM – 7:30 PM
Qualification: Bachelor's Degree in Computer Science
JOB DESCRIPTION
We are hiring a Software Product Support Executive to provide technical and functional support for our products.
The candidate will be responsible for handling customer support calls, troubleshooting software issues, coordinating with the development team for bug fixes, and providing product training to new customers.
We are looking for candidates with good technical understanding, strong communication skills, and a customer-focused approach.
ROLES AND RESPONSIBILITIES
- Handle incoming customer calls and resolve queries related to our accounting software.
- Troubleshoot software errors, identify issues, and fix minor technical bugs.
- Coordinate closely with the development team to report, track, and resolve customer-reported issues.
- Follow up with developers and customers to ensure timely resolution of technical problems.
- Provide product demonstrations, onboarding, and software training to new customers.
- Guide existing customers on software features, accounting workflows, and day-to-day operations.
- Maintain records of customer complaints, technical issues, and resolutions.
- Escalate complex technical issues to the appropriate development team.
- Ensure customer satisfaction through effective communication and timely support.
REQUIRED QUALIFICATIONS AND SKILLS
- Bachelor's Degree in Computer Science or a related discipline (Mandatory).
- Good communication skills in English.
- Basic knowledge of software applications, databases, and troubleshooting.
- Ability to understand technical issues and communicate them clearly to developers.
- Good analytical and problem-solving skills.
- Comfortable handling customer calls and conducting training sessions.
- Willingness to learn accounting software and understand customer business requirements.
PREFERRED SKILLS
- Basic knowledge of SQL and databases.
- Understanding of software debugging and technical support.
- Familiarity with accounting software, ERP systems, or business applications.
- Basic understanding of accounting concepts.
- Previous experience in software support, application support, or customer technical support is an advantage.
SALARY AND WORK LOCATION
Salary: Rs. 2,50,000 – Rs. 3,00,000 per annum (CTC)
Experience: 1+ Years
Location: Onflap Technologies, Angamaly, Ernakulam
Working Hours: 9:00 AM to 7:30 PM
Work Mode: Work from Office
KEY SKILLS
Technical Support, Application Support, Software Support, Product Support, Customer Support, Accounting Software, SQL, Software Troubleshooting, Bug Tracking, Customer Training, Client Onboarding, ERP Support, Developer Coordination, Issue Resolution.
Email your resume at info@onflap.com
